At Deliciae Stones, we understand that sometimes a product may not meet your expectations or fit your needs.That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may request return for it within 14 days of delivery for a full refund. We believe in the quality of our products and want you to be confident in your purchase.

When returning a product, please ensure that it is in its original condition and packaging.We recommend using a trackable shipping method to ensure that the product reaches us safely. Once we receive the returned item, our team will inspect it to ensure that it meets our return policy criteria. 

If the returned item meets our return policy criteria, we will issue a refund to your original payment method. Please note that it may take 5-10 business days for the refund to be processed and reflected in your account.

If you receive a defective or damaged item, please contact our customer service team within 48 hours of delivery to arrange for a replacement or refund.

Return policy criteria:

1. You can return items purchased from Us within 14 days of delivery
2. Product must be returned in its original packaging
3. Product isn't used or damaged
4. Product must have the receipt or proof of purchase
5. Only regular priced items may be refunded. Sale items are non-refundable

How to submit a return request:

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

Shipping:

If your return request is approved and requires shipping, then please, ship the item(s) back to Us.

You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

Iuliia Mukhamadiarova Marienfelder Allee 174, 12279 Berlin

We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to us with Contact form.
We are here to assist you and ensure that you have a positive shopping experience with Deliciae Stones.